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The Anatomy of a Full-Service Social Media Team (Part 2)

Digtial Marketing Team
Summary: There’s no secret combination or magic number of how many designers, curators or analysts to add to a Social Media Department. There are many ways to build your team, which will be unique to your company’s budget, goals, industry and capacity for training.

Last time I jumped on here, we looked at what a realistic social media team of today should be comprised of. To recap, it is not a good idea to stick an entire social media strategy on one junior Marketing Coordinator. Not unless you want your social strategy to accomplish the bare minimum, hinder your ROI, while ultimately burning out your coordinator. Simply put, a full strategy deserves a full team.

A few weeks ago, the first group of professionals recommended for a full-service social media strategy team included:

  1. A Social Media Manager
  2. A Social Media Content Creator/Curator
  3. A Social Media Advertiser
  4. A Community Manager

Let’s dive into a few more integral roles that would impact your brand’s social team.

5) The Graphic Designer/Video Editor

I already talked about the content creator/curator you’ll likely need as part of your team; this particular role is very similar, but with full focus placed on visual content. So just as the content creator’s copywriting will represent your brand voice, the graphic designer will oversee your brand image. It’s important that this individual adapts alongside the ever-evolving video marketing landscape as well as the constant changes in design trends. (Google is a great example of a team who constantly tweaks their visual image). This is critical for keeping your social presence current and eye-catching.

Adobe creative cloud computer

Skills: Naturally, this team member should be pretty well versed in social media practices and tactics; it’s vital he/she understands how visual communication has an important role to play in the social world. Experience in the main design tools and software is key. I recommend looking for training in current design tools like those included in the Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Muse, Animate…the list goes on!). We usually prefer to also review portfolios for visual communication roles like this one; it is a great way to assess a skill like their attention to detail.

Main Responsibilities: 

  • Produces and edits visual content as it aligns to the content calendar and creative briefs
  • Develops graphic assets to accompany social content and advertisements
  • Oversees brand consistency in all visual assets
  • Produces images, illustrations, logos, videos and animations
  • Stays up-to-date on evolving design trends and new tools or software
  • Collaborates with the Content Creator/Curator, Social Media Advertiser and Community Manager to ensure cohesive brand representation

6) The Social Media Influencer Manager

This particular role is one of the newest professional positions to join many large marketing teams. It actually stems from the hugely profitable trend of collaborating with industry influencers. Your Social Influencer Manager will oversee your company’s relationship with influencers in your industry and ensure these influencers’ social content align with your own brand’s vision, values and objectives.

Skills: First and foremost, it’s imperative that your Social Media Influencer Manager understands your industry as well as your brand values inside and out. A full, bird’s eye view enables this role to make valuable connections and build meaningful relationships with your influencers as well as your target audience. That said, you will want someone who has strong relationship building skills and even stronger communication skills. A great candidate will be consider themselves an expert in social marketing and have the know-how to manage several projects at once.

Main Responsibilities: 

  • Defines and manages influencer activities and campaigns
  • Researches competitors, key influencers and trends in your industry
  • Aims to align influencer campaigns to overall social media content calendar
  • Creates timely content for influencers
  • Monitors content shared by influencers to ensure brand alignment
  • Collaborates with Content Creator/Curator, Social Media Advertiser and Community Manager to ensure cohesive brand representation

7) The Social Media Analyst

Well you had to know this one was coming. I encourage every team to include at least one analyst; this is the individual who will provide insights that will define your direction. Note, this particular analyst doesn’t necessarily need to be passionate about social media per se. Instead, their interests are in working with stats and data while understanding how social media impacts the business (and vice versa).

Skills: In order to manage the dashboards and organize the data, your analyst should have knowledge of the social media management tools that the rest of your team will be using. Obviously, strong analytical skills come into play for this role; the ability to provide reports and essentially translate it for stakeholders is important for keeping everyone on the same page.

Main Responsibilities: 

  • Maintains reporting dashboards on regular basis
  • Prepares, analyzes and presents key findings to stakeholders and team members
  • Provides daily recommendations for team activities to ensure goals are met (eg: sales, awareness, reach etc)
  • Actively studies and stays up-to-date on trends, tools and platforms
  • Collaborates with the whole Social Media Team

I hope this gives you a deeper view into what roles your own team might be lacking. Remember, these are just the basic, core roles to consider. There’s no secret combination or magic number of how many designers, curators or analysts to add to a Social Media Department. There are many ways to build your team, which will be unique to your company’s budget, goals, industry, capacity for training, etc.

Plus, considering the rapid growth and digital advancements made on a daily basis, flexibility is your best friend. For all we know, I’ll be back in a few months talking about brand new roles you might want on your marketing team.

30 ways to generate more leads free ebook

WSI was founded in 1995 and is an innovative digital marketing agency with offices in over 80 countries. We’ve spent over 20 years helping more than 100,000 companies and large global brands unlock the full potential of their business by leveraging the Internet and its many unrecognized opportunities. We’d be happy to help do the same for you and consult on your digital marketing strategy.  Simply give me a call or email me at rknutsen@wsiebizsolutions.net to learn more.

 

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The Anatomy of a Full-Service Social Media Team (Part 1)

Marketing Team Structure
Summary: Regardless of whether you’re going to hire your own internal team or work with an agency, it’s important to understand some of the key social media positions, skillsets and responsibilities you might need on your team.

Pretty much anyone and everyone who has spent time building a social presence online for a brand knows this one truth: It. Is. TOUGH. It’s so much more than the daily tweet announcing your latest product launch. Those were the olden times of the social media world. These days, businesses – both small operations and large enterprises – require time and energy to truly thrive in the social space. Your social channels are no longer just online spaces to fill; now they’re places that help your business grow.

And since the social media space has evolved, so, too, has the professional landscape for social media marketers. Historically, a company’s social presence often required only one junior marketer who was responsible for sharing (or re-sharing) insightful information across main social channels a couple times a week. But today, successful social media strategies almost always require a team; sometimes a rather large team.

Below, I’ll dive into 4 of the 8 key roles and responsibilities within many full-service social media teams.

“Who Should I Hire to Manage Our Social Media?”

This happens to be one of the most common questions I hear from business owners. And when we tell them that a great social presence will typically require more than one Marketing Coordinator on staff, the reaction is often one of surprise and confusion. But the truth is, underestimating the resources needed to execute a full social media strategy may not only inhibit your ROI, but it will harm your marketing operational processes while potentially putting a strain on employee bandwidth.

Additionally, the size of your social team will vary. This can depend on various factors, like budget for salaries, your overall digital strategy, the workspace available, your marketing technologies, ad budget, etc. In other words, there’s no standard formula for building a social media team; the right roles and responsibilities for your team should be defined by your particular circumstances.

Now, regardless of what your circumstances are, it’s important to know what the main social media team roles are.

4 Key Roles and Responsibilities for Building Your Social Media Team

Regardless of whether you’re going to hire your own internal team or work with an agency, there are some important roles you should know about. Let’s take a look at some of the key social media positions, skillsets and responsibilities you might need on your team.

Social Media Marketer Desk

1) The Social Media Manager

Like any other team manager, your Social Media Manager will be responsible for your social reputation as well as the team itself. This individual should understand your brand, product or service, and your company values.

Skills: Your Social Media Manager should not only be familiar with your industry, but also proactively keep up to date on the latest social media trends. This individual will have a direct impact on your overall marketing strategy so solid knowledge around SEO, lead generation, social media management tools and technologies, and customer service are very important. Look for someone with an affinity for knowledge sharing and strong leadership skills, which the rest of the social team can align to and learn from. Excellent presentation skills will also come in handy as your Social Manager will need to be social (pun intended) and represent your business in front of customers and other stakeholders. Lastly, I also always recommend that the Social Media Manager have a creative background in both copywriting and an eye for design; this comes in handy for understanding and streamlining the rest of the team’s operational processes.

Main Responsibilities: 

  • Defines social media campaigns as they align to the overall digital marketing strategy
  • Sets team goals and deadlines
  • Establishes company’s online reputation by building brand and product awareness
  • Manages the social media team’s performance and functions
  • Works cross-functionally and liaises with other key stakeholders (ie: other departments, marketing teams or your marketing agency)
  • Potentially creates content (if you don’t have a designated Content Creator)
  • Potentially promotes content or ad campaigns (if you don’t have a Social Media Advertiser)

2) The Social Media Content Creator and Curator

You’ve heard us say this before: content is king. So this role is very important to your whole online reputation. Your Content Creator/Curator will manage your brand’s social media voice; the information your company publishes or shares should be valuable, timely and relevant to your audience.

Skills: Aside from a strong background in copywriting, this individual should definitely understand the basics of SEO. Command over the main social media platforms and content management systems (CMS), like WordPress or HubSpot, is also key to this individual’s daily performance. Strong research skills coupled with time management skills will also help this individual manage several social channels and effectively curate third-party content that your target audience will appreciate.

Main Responsibilities:

  • Creates original content and align to content calendar
  • Curates valuable third-party content
  • Stays up to date on the latest in industry news
  • Schedules, publishes and shares content on all social media channels
  • Collaborates with the Designer, Social Media Advertiser and Community Manager to ensure cohesive brand representation

3) The Social Media Advertiser

If you’re aiming to leverage paid ads in the social space, your team will need a specialist when it comes to an advertising strategy.

Skills: Your social advertiser should have a deep understanding of social media platforms and strong budget management abilities. Additionally, a solid command of Excel and statistical analysis is essential to evaluating campaign performance. Confidence in taking calculated risks is another valuable skillset for advertisers, since they will essentially set, monitor and adjust ads in order to maximize your ad spend. Also consider hiring someone with good content creation skills; an advertiser who can independently produce compelling messages for your target audience is an invaluable addition to any team.

Main Responsibilities: 

  • Collaborates with the Content Creator and Designer to develop advertising assets for target customers
  • Defines and set target audiences for social ad campaigns
  • Manages the social advertising budget for campaigns
  • Oversees A/B testing parameters and scheduling of the ads

4) The Community Manager

This particular role is the one that directly interacts with your online audience. Whenever and wherever your brand is mentioned, your Community Manager should be there listening, discussing, commenting, thanking customers, answering questions – you get the idea.

Skills: Your Community Manager is essentially your brand ambassador and will have to learn everything about your brand and become familiar with the key, front-facing employees in your company. Copywriting skills should be strong; look for individuals who can produce copy that accurately reflects your brand’s personality, be it witty, funny, contemplative or strictly business-like and sober. Understanding the basics in social media tools and customer service are also key skills for this role.

Main Responsibilities: 

  • Actively monitors social mentions and engages in conversations across social channels and web properties
  • Manages social listening tools (eg: HootSuite; BuzzSumo; Sprout Social)
  • Regularly builds brand visibility across social channels
  • Proactively builds relationship between the audience and the brand
  • Collaborates with and manages external brand advocates

Before we reconvene in a few days to discuss the next group of roles on a social media team, the key takeaway I want to leave you with today is this: building a team can be as complex as the strategy itself. After all, the amount of marketing technologies and innovations have more than quadrupled in the last decade; naturally, the anatomy of a marketing department has evolved as well.

WSI was founded in 19

Trophy Image

Summary: WSI brings home 15 more WMA WebAwards in the 2019 competition and earns Top Agency Award recognition.

WSI is proud to announce that we have been crowned the Top Agency by the Web Marketing Association. The Top Agency Award recognizes the consistently outstanding development going on at interactive firms. WSI outranked its global competition and won the most WebAwards in this year’s WMA WebAward competition.

Overall WSI won 15 awards in the 2019 WebAwards including Best B2B Website, Best Medical Website, Best Restaurant Website, Best Home Building Website, five Outstanding Website WebAwards, and six Standard of Excellence WebAwards. The addition of these awards brings WSI’s total WMA Award tally to over 100 and reaffirms its place among the leading web development agencies of the world.  

WSI’s global WSI network of Digital Marketing Agencies helps thousands of businesses and organizations in various industries, maximize the potential of the internet for business growth and profitability. Receiving this award for Top Agency in WMA’s prestigious annual Web Development Competition makes all of us extremely happy and proud. But more than that, it bestows on us the ongoing and exciting responsibility to continuously raise the bar and set new standards for our clients. We would never have been able to achieve this recognition without the tremendous support and close teamwork of our Consultants, suppliers, partners, employees, and customers. It’s time to say a big “Thank You and cheers” to the incredible WSI team.

The WebAward Competition is the premier showcase for website development in more than 96 industry categories. WSI has been entering into the awards competition since 2007. Their trophy mantel now includes a Top Agency award, 5 Outstanding Development awards, and over 100 individual WMA Awards. 

About WSI

WSI is the world’s largest network of Digital Marketing Consultants with its head office in Toronto, Canada. WSI Digital Marketing Consultants have helped over 100,000 businesses with their online marketing strategies. By using innovative Internet technologies and advanced digital marketing tactics, businesses can have a WSI Digital Marketing Plan tailored to their individual needs and help elevate their Internet presence and profitability to new levels. In 2019, WSI was named the Top Agency and received 15 Awards at the Annual WebAwards organized by the Web Marketing Association (WMA), bringing their total WMA Award tally to over 100. With the support and cooperation of its customers, Consultant network, employees, suppliers, and charitable organizations, WSI as a collective organization is dedicated to helping make child poverty history through its global outreach program makechildpovertyhistory.org. For more information about WSI’s offerings and business opportunities, please visit our website at wsiebizsolutions.net

The WSI blog offers insightful digital marketing tips, strategies and ideas. You can also follow WSI on TwitterFacebookLinkedIn and YouTube.

30 ways to generate more leads free ebook

WSI was founded in 1995 and is an innovative digital marketing agency with offices in over 80 countries. We’ve spent over 20 years helping more than 100,000 companies and large global brands unlock the full potential of their business by leveraging the Internet and its many unrecognized opportunities. We’d be happy to help do the same for you and consult on your digital marketing strategy.  Simply give me a call or email me at rknutsen@wsiebizsolutions.net to learn more.

Foundations of Building a Marketing Tech Stack

Marketing Strategy

Summary: Building the right marketing tech stack for any company is no picnic. But it’s all about integrating the right technologies together so they’re working cooperatively instead of independently.

By now it’s no secret that marketing and technology go together like gin and tonic. (Or mustard and ketchup. PB and J…you get the idea). They’re a duo. Naturally paired together to enhance the overall experience. Nowadays, it’s damn near impossible for marketers to perform without the right tools and technologies in their arsenal. The marketing world is non-stop and there are literally thousands of tools and innovations that were designed to help you automate and simplify your marketing efforts.

One of the more jarring tasks of many businesses I’ve worked with is selecting from the vast pool of tools to use. This is where having a marketing technology stack becomes fundamental to your business’ marketing strategies.

But what is a marketing technology (aka ‘martech’) stack and why does your online business need one? Let’s discuss and break it down:

What is a Marketing Tech Stack? 

This is marketing jargon that you will definitely hear more of if you haven’t already. Essentially, a marketing technology stack is exactly what it sounds like: it’s a group of tech-based tools that marketers and businesses use to improve their marketing activities. But it’s more dynamic than merely using several tools individually for their own siloed purposes. Instead, marketing technologies are ‘stacked’ to create an integrated series of tools that allows you to build seamless customer relationships across several different channels.

Not only will the right martech stack iron out your processes, but it should focus on the impact of your marketing activities and drive more efficient marketing spend.

Why should I invest in a Marketing Technology Stack? 

Like I said earlier, the martech space is made up of thousands of online tools and technologies. The sheer amount of vendors offering the latest and greatest in marketing innovations is overwhelming. Just take a look at ChiefMartech’s latest edition of the marketing landscape for 2019, with over 7,000 solutions to choose from. (For some perspective, ChiefMartech reported only 150 solutions just 8 years ago!)

Martech Landscape 2019

Put simply, the martech space is colossal. And marketers are pressured to keep up with the growth. According to Korn Ferry, “27% of CMOs were concerned with staying ahead and taking advantage of digital technology trends.”With thousands of solutions to choose from, it’s vital for marketers and business owners to understand how the right tech stack will impact their businesses and which technologies will be fundamental to reaching their goals.

What Elements Make A Great Marketing Tech Stack? 

First of all – as with other areas of your marketing strategy – one size does not fit all when it comes to building the right martech stack for your company. Your chosen technologies will be impacted by factors like your budget and the type of business you have. One key factor to consider is your target market; for instance, B2C companies will likely require slightly different technologies than a B2B company since they each typically use different channels and techniques to acquire and engage with their customers.

So let’s take a look at the technologies I consider foundational to a tech stack, regardless of your target customer.

  • Customer Relationship Management (CRM): this is often a focus for you B2B-ers. CRMs track all customer relationships and marketing attribution for you and your sales force. Ultimately, CRMs are essential to gaining in-depth insights of how your marketing efforts impact your sales pipeline[Tools to explore: Salesforce; HubspotCRM; SugarCRM].
  • Content Management System (CMS): by now, for most of you, this is a basic element of your tech stack that you’re familiar with. A CMS is the technology that powers your website, blog, landing pages etc. These web properties are often where you want to engage your customers. [Tools to explore: WordPress; Hubspot; Joomla].
  • Advertising and SEOthis element is pretty vast, but search engine optimization and advertising is key to your customer acquisition strategies regardless of the type of business you run. Many marketers use a combination of software for keyword research, display ads, ad tracking, and attribution.  [Tools to explore: SEMrush, Google Ads; HasOffers].
  • Email: this is still a very cost effective way to support sales, build brand awareness and gain trust with your customer base. Email marketing capabilities might even be readily available in other platforms in your tech stack; like in your marketing automation or inbound marketing platform, for instance. [Tools to explore: MailChimp; Constant Contact; SendGrid].
  • Social Media: technologies for this space help monitor your social conversations, schedule posts or curate content. Specific networks like Facebook and LinkedIn also offer paid advertising opportunities that may be a valuable addition to your own tech stack. [Tools to explore: BuzzSumo; Hootsuite; SproutSocial].
  • Collaboration: these are some of my favorite tools to add to a tech stack. Collaboration software focus on working efficiently and transparently with your team. There are a number of project management tools to choose from, or even tools that focus more on the customer journey. [Tools to explore: Trello; Asana; Slack]. 
  • Analysis and Reporting: regardless of the technologies you choose to integrate with in your tech stack, you must always be able to access your data to measure your marketing efforts. For the most part, businesses will at least have basic website analytics tracking in place, which is a great way to start. But depending on your situation, you could explore building a full data warehouse to pull together data from various systems to make your reporting more accessible and rounded. [Tools to explore: Google Analytics; KissMetrics; HotJar].

Building the right marketing tech stack for any company is no picnic. It can be quite a gargantuan task. But it’s all about integrating the right technologies together so they’re working cooperatively instead of independently. Not only will you get a full, comprehensive view of your customer journey and marketing efforts, but you’ll uncover how to optimize your hard earned marketing dollars.

30 ways to generate more leads free ebook

Trophy Image

Summary: WSI brings home 15 more WMA WebAwards in the 2019 competition and earns Top Agency Award recognition.

WSI is proud to announce that we have been crowned the Top Agency by the Web Marketing Association. The Top Agency Award recognizes the consistently outstanding development going on at interactive firms. WSI outranked its global competition and won the most WebAwards in this year’s WMA WebAward competition.

Overall WSI won 15 awards in the 2019 WebAwards including Best B2B Website, Best Medical Website, Best Restaurant Website, Best Home Building Website, five Outstanding Website WebAwards, and six Standard of Excellence WebAwards. The addition of these awards brings WSI’s total WMA Award tally to over 100 and reaffirms its place among the leading web development agencies of the world.  

WSI’s global WSI network of Digital Marketing Agencies helps thousands of businesses and organizations in various industries, maximize the potential of the internet for business growth and profitability. Receiving this award for Top Agency in WMA’s prestigious annual Web Development Competition makes all of us extremely happy and proud. But more than that, it bestows on us the ongoing and exciting responsibility to continuously raise the bar and set new standards for our clients. We would never have been able to achieve this recognition without the tremendous support and close teamwork of our Consultants, suppliers, partners, employees, and customers. It’s time to say a big “Thank You and cheers” to the incredible WSI team.

The WebAward Competition is the premier showcase for website development in more than 96 industry categories. WSI has been entering into the awards competition since 2007. Their trophy mantel now includes a Top Agency award, 5 Outstanding Development awards, and over 100 individual WMA Awards. 

About WSI

WSI is the world’s largest network of Digital Marketing Consultants with its head office in Toronto, Canada. WSI Digital Marketing Consultants have helped over 100,000 businesses with their online marketing strategies. By using innovative Internet technologies and advanced digital marketing tactics, businesses can have a WSI Digital Marketing Plan tailored to their individual needs and help elevate their Internet presence and profitability to new levels. In 2019, WSI was named the Top Agency and received 15 Awards at the Annual WebAwards organized by the Web Marketing Association (WMA), bringing their total WMA Award tally to over 100. With the support and cooperation of its customers, Consultant network, employees, suppliers, and charitable organizations, WSI as a collective organization is dedicated to helping make child poverty history through its global outreach program makechildpovertyhistory.org. For more information about WSI’s offerings and business opportunities, please visit our website at wsiebizsolutions.net

The WSI blog offers insightful digital marketing tips, strategies and ideas. You can also follow WSI on TwitterFacebookLinkedIn and YouTube.

30 ways to generate more leads free ebook

WSI was founded in 1995 and is an innovative digital marketing agency with offices in over 80 countries. We’ve spent over 20 years helping more than 100,000 companies and large global brands unlock the full potential of their business by leveraging the Internet and its many unrecognized opportunities. We’d be happy to help do the same for you and consult on your digital marketing strategy.  Simply give me a call or email me at rknutsen@wsiebizsolutions.net to learn more.